Contact Us

We're Here to Help

Have any questions, concerns, or suggestions? Contact our support team using the methods below. We'll respond within 3 business days.

Email Support

Primary Contact

For general inquiries, technical support, and refund requests:

support@profilelift.pro

Response Time

  • Standard inquiries: 1-3 business days
  • Technical issues: 1-2 business days
  • Refund requests: 1-3 business days
  • Urgent issues: Within 24 hours

Business Hours

Monday - Friday, 9:00 AM - 5:00 PM (UTC)

We're closed on weekends and holidays, but will respond on the next business day.

Please Include in Your Email

To help us resolve your issue faster, please include the following information:

1
Clear Subject Line

Example: "Technical Issue - Generation Failed" or "Refund Request - Order #12345"

2
Account Information

Email address used for registration

3
Order Details (if applicable)

Order ID, payment date, amount

4
Detailed Description

Detailed explanation of issue, when it occurred, steps to reproduce

5
Screenshots or Attachments (if applicable)

Error messages, order confirmation, payment receipts, etc.

Quick Links for Common Issues

Technical Support

  • • Generation failed
  • • Image quality issues
  • • Upload errors
  • • Login issues

Billing & Refunds

  • • Refund Policy
  • • Duplicate charges
  • • Invoice requests
  • • Payment issues

Account Management

  • • Change email
  • • Delete account
  • • Data export
  • • Privacy concerns

Legal & Compliance

Other Contact Methods

Social Media (Coming Soon)

We're setting up social media accounts. Stay tuned!

Live Chat (Coming Soon)

We plan to add live chat support in the near future.

Urgent Issues

For urgent technical or security issues, please mark "URGENT" in your email subject, and we'll prioritize your request.

Thank you for choosing ProHeadshots AI!