Refund Policy

A. Photo Input Issues (User Responsibility)

These issues are caused by user-uploaded photos not meeting requirements. Refunds are NOT available.

• Mixed Gender Photos: You uploaded photos of both male and female individuals in the same order. The AI cannot generate consistent headshots when trained on mixed genders. All photos must be of the same gender.
• Multiple People in Photos: Your uploaded photos contain multiple faces or group photos. Each photo must show only ONE person. Photos with friends, family, or colleagues in the frame are not acceptable.
• Different People in Different Photos: You uploaded photos of different individuals (e.g., photos of yourself and photos of your spouse/friend/colleague). All 1-3 photos must be of the exact same person.
• Low Quality Photos: Your photos are blurry, pixelated, low-resolution (below 512x512), heavily compressed, grainy, or otherwise poor quality. Clear, high-quality input is essential for good output.
• Poor Lighting: Your photos are too dark, overexposed, have harsh shadows, or inconsistent lighting. Well-lit photos are required for optimal results.
• Obstructed Face: Your face is partially covered by sunglasses, masks, scarves, hats, hoodies, hands, hair, or other objects. Your face must be fully visible and unobstructed in all photos.
• Inappropriate Photo Types: You uploaded extreme close-up selfies, full-body photos, profile/side views only, back views, distant shots, or photos where your face occupies less than 30% of the frame.
• Lack of Photo Variety: All your photos are from the same photoshoot with identical angles, expressions, lighting, and backgrounds. The AI requires variety (different angles, expressions, lighting conditions) to learn and generate diverse professional headshots.
• Heavily Edited or Filtered Photos: You uploaded photos with heavy Instagram/Snapchat filters, beauty filters, face-morphing apps, or extreme editing. Photos must be natural and represent how you actually look.
• AI-Generated or Non-Real Photos: You uploaded AI-generated images, cartoon/anime images, paintings, drawings, or other non-photographic content. Only real photographs of actual people are accepted.
• Incorrect Photo Quantity: You uploaded fewer than 1 or more than 3 photos. The system requires exactly 1-3 photos for optimal training. Too few photos result in poor quality; too many photos are rejected by the system.

B. Subjective Dissatisfaction (Not Refundable)

• Aesthetic Preferences: You simply don't like the style, artistic interpretation, clothing choices, background selections, or color grading of the generated headshots (e.g., "I don't look professional enough", "I prefer a different background", "The colors don't match my preference", "I wanted a different suit color").
• Likeness Expectations: You feel the headshots "don't look enough like me" or "look too different", when the AI has processed the input photos you provided. AI-generated images are artistic interpretations based on machine learning, not exact replicas or guaranteed likenesses.
• Unrealistic Expectations: You expected the results to look identical to a professional photoshoot, make you look significantly different than your input photos, or perform "miracles" beyond the AI's capabilities.

C. Service Already Delivered (Not Refundable)

• Change of Mind: You no longer need the headshots, changed your mind about using them, decided to hire a professional photographer instead, or simply don't want them anymore after receiving the results.
• Successful Technical Delivery: The service completed as described—a professional headshot was successfully generated, delivered, and is technically sound (no corruption, proper resolution, downloadable). The AI fulfilled its technical obligations even if you subjectively dislike the result.

D. Policy Violations (Not Refundable)

• Violation of Any Terms or Policies: You violated any provision of our Terms of Service, Acceptable Use Policy, Disclaimer, or any other policy on our website. This includes but is not limited to:
  • Uploading illegal content (drugs, gambling, terrorism, etc.)
  • Uploading child sexual abuse material (CSAM) or photos of minors
  • Uploading sexually explicit, pornographic, or nude content
  • Uploading non-consensual images or impersonating others
  • Uploading photos of celebrities or public figures without authorization
  • Uploading violent, graphic, or hate speech content
  • Violating intellectual property rights (copyright, trademark infringement)
  • Using the service for fraudulent, deceptive, or malicious purposes
  • Attempting to hack, abuse, or compromise the service
  • Creating multiple accounts to evade restrictions
  • Any other violation of website terms, policies, or applicable laws

  If you violate any terms or policies, your payment will be immediately forfeited with absolutely no possibility of refund. Your account will be terminated, all content will be permanently deleted, and you may be banned from future use. Serious violations will be reported to law enforcement.

E. Time and Download Limitations (Not Refundable)

• After 14-Day Period: Any request submitted more than 14 days after the payment date will be automatically rejected, regardless of the circumstances or reason.
• Downloaded Content: Once you have downloaded any of the generated headshots, the order is considered fulfilled and refunds are no longer available, even if you haven't used the images publicly. Digital products cannot be "returned" after download.
• Already Used Content: You have used or publicly shared the generated headshots (e.g., uploaded to LinkedIn, used in marketing materials, shared on social media, printed business cards, included in resume, sent to employer/recruiter).
• Third-Party Disputes: Chargeback requests filed directly with your bank or credit card company without first contacting our support team may result in account suspension and denial of future service. Always contact support first before initiating a chargeback.